Support Center
Welcome to Our Support Center
At The Depth Collective PLLC, we're committed to providing you with the support and information you need for a positive and healing experience with our practice. Here you'll find various resources and contact information to assist you with any questions or concerns.
1. Contact Information
General Inquiries:
Email: connect@thedepthcollective.com
Phone: (708) 232-3350
Business Hours: Monday to Friday, 9 AM to 5 PM
2. Emergency Contact.
For immediate mental health crises outside or scheduled session times, please go to the nearest emergency room or dial 911 and/or contact one the following crisis support networks:
Thresholds The Living Room, an entirely peer-led mental health crisis respite center providing an alternative to psychiatric hospitalization. For immediate assistance, contact their crisis response team at 773-5572-5464 or visit the website at:
The Sex Worker Outreach Project offers support through the SWOP Community Support Line at 1-877-776-2004, operated by trained volunteers in rape counseling and crisis intervention. For more information visit their webpage:
The RAINN Hotline at 1-900-656-HOPE (1-800-656-4673) is available 24/7 to connect you to the nearest rape crisis hotline or center across the US.
LGBTQIA+ individuals can find support through hotlines such as:
Trans Lifeline 1-877-565-8860
If you’re contemplating suicide, please call 988. You can also visit the 988 Lifeline website for additional support:
For support following an assault or rape, reach out to the Chicago Rape Crisis Hotline at 1-888-293-2080 or visit their webpage:
3: Appointment Scheduling and Changes
To schedule or change an appointment, please email your psychotherapist
Please inform us at least 24 hours in advance if you need to cancel or reschedule.
4: Billing and Insurance
For billing inquiries or to discuss insurance coverage, please contact your insurance provider.
We accept BCBS PPO, United Healthcare PPO, provide superbills for out-of-network providers, and offer sliding scale fees.
5. Feedback and Concerns
Your feedback is important to us. To share your experiences or raise any concerns, please contact [connect@thedepthcollective.com]. We are dedicated to addressing and resolving any issues promptly and empathetically.
6. Privacy and Confidentiality
Your privacy and the confidentiality of your information are paramount. For details about how we protect your information, please review our Privacy Policy [link to Privacy Policy].
6. Stay Connected
Newsletter Sign-Up: Stay informed about our practice updates, mental health tips, and upcoming events